Commercial Terms

Pilot terms + cancellation policy.

Concise commercial terms for paid pilot rollouts and production plans. Use this page as the shared baseline before checkout.

Last updated: February 10, 2026 (UTC)

Onboarding Sprint scope (2 weeks)

One scoped support workflow (for example refund, cancel, return, or trial).
Kickoff fit check, integration checklist, KPI baseline/target, and rollout plan.
Weekly scorecard readout and Core rollout recommendation at sprint close.

Onboarding Sprint fee is billed up front as a one-time payment.
If customer moves to Core within 30 days, decide applies a one-time $1,500 sprint credit to the first Core invoice (manual invoice credit).
Full refund is available if canceled within 48 hours of payment and before kickoff starts.
No refund after kickoff begins or sprint deliverables are sent.
If decide cannot start kickoff within 5 business days after completed intake, customer may request a full refund.

Core plans are available at $2,000/month or $20,000/year (annual prepay).
Cancellation applies to the next billing cycle (cancel before renewal date).
No prorated refunds for partial month after a cycle starts.
Commercial plans include support/SLA and audit export controls per agreed scope.

Questions or custom procurement terms: support@decide.fyi.